My boyfriend just searched the
internet for Seimo Seito
LOCKERBIE and was directed to
your site where we placed the
order for collection. I have went
to Lockerbie to pick it up just
to be told that it must have been
sent to Dumfries shop. As you can
imagine we were very disappointed
because this is a treat not a
habit and when we tried to
explain the situation and that we
are 20 miles away from dumfries
and can we have a refund or
simply transfer the order to
Lockerbie, the very cheeky rude
guy that answered the phone at
Dumfries said he will put it in
the bin or we can go get it!!!
It’s a simple mistake and you
had no understanding of our
situation or offer any help!
Appalling service and never again
will we use Seimo Seito again no
matter the location ; it was
ruined by your staff.
Reply : Hi the shop in lockerbie no connection to is, and you are only 13 miles away. This happened numerous times but lockerbie shop will not fix. Seimoseito.com states we are in dumfries and address on their aswell. pre ordered at 4pm to be collected 6.55pm. Plenty time to check rectify. We are only small business. If we throw food all time bcz customer placed in wrong place how much will we loose? How will we survive? I said on phone its ready come collect only about 10miles away.